We recognise the importance of ensuring that our site is accessible to everyone and we are committed to achieving a minimum of conformance level Double-A with the Web Accessibility Initiative (WAI) Web Content Accessibility Guidelines and complying with the National Disability Authority IT Accessibility Guidelines.
If you encounter any difficulties in using this site please let us know.
This statement relates to the privacy practices of the National Transport Authority in connection with this website. The Authority is not responsible for the content or privacy practices of any linked sites.
The National Transport Authority fully respects your right to privacy, and we will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer to the Authority will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 & 2003.
The National Transport Authority does not collect any personal data about you on this website. If you choose to send us personal information, for example via our ‘Contact Us’ page, ‘Update’ mailing list, Freedom of Information (FOI) application form or consultation processes, we will use that information in line with the purpose for which you provided it and to respond to you if required. We will pass your details to another agency only if it is required by law or if that agency is relevant to your enquiry. We do not collect personal information for commercial purposes. If you have any questions about this aspect of Data Protection we will be happy to clarify the position.
The National Transport Authority does not covertly collect any personal data about you on this website. It does, however, use a monitoring application to collate and analyse certain statistical information about the use of its website. When you visit our website the following information is retained about that visit:
This information is used to monitor usage of our website including the frequency of use of individual pages.
No attempt is made to identify individual users or to associate the technical details listed above with any individual. The website usage data are used to inform the on-going improvement and development of the Authority’s website.
Any information that you provide through our ‘Contact Us’ page will only be used for the purpose for which you provided it. Please note that your email address will be recorded but will not be passed on to any third party.
Data protection is the means by which the privacy rights of individuals are safeguarded in relation to the processing of their personal data. The Data Protection Acts 1988 and 2003 confer rights to individuals as well as placing responsibilities on entities processing personal data. The requirements of the Data Protection Acts apply to all legal entities within Irish jurisdiction whether Government, private, voluntary or charitable, that controls personal data.
The Acts place obligations on such entities in terms of how they process personal data. One of these obligations is to give a person a copy of their personal data on request. This right to access personal data is subject to very limited exemptions. For further details, please refer to: www.dataprotection.ie
As a data controller the NTA has the following responsibilities in relation to personal data
1. Obtain and process the information fairly
2. Keep it only for one or more specified and lawful purposes
3. Process it only in ways compatible with the purposes for which it was given to you initially
4. Keep it safe and secure
5. Keep it accurate and up-to-date
6. Ensure that it is adequate, relevant and not excessive
7. Retain it no longer than is necessary for the specified purpose or proposes
8. Give a copy of his/her personal data to any individual, on request.
Under the Data Protection Act, each person has the right to data protection when their details are:
How to make a Subject Access Request
Should an individual request access to their personal information that the NTA holds, under Section 3 & 4 of the Data Protection Acts, they have a right to find out
The request must be made in writing; for example:
“I wish to make an access request under the Data Protection Acts 1988 and 2003 for a copy of any information you keep about me, on computer or in manual form. I am making this request under section 4 of the Data Protection Acts”
Each subject access request carries a charge of €6.35. The data controller is entitled to ask for evidence of identity. Once the request, fee and proof of identity have been received we will forward the data we hold to you as soon as possible and in any event not more than 40 days after receipt of valid request.
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You are invited to subscribe for an email update, informing you of significant changes or updates to the website. You can subscribe by using the facility on the left hand side of the homepage. Your email address will not be used for any other purposes. You will be given the opportunity to unsubscribe from these alerts by using a link that will be provided in the email you receive. We have informed the Data Protection Commissioner of our activities in this regard.
The Authority, from time to time, undertakes traffic and travel surveys and where appropriate, utilizes electronic means of data collection e.g. email or online data collection forms on this website.
The identity of participants in such surveys is of no interest or value to the Authority and is not required as part of the data collection exercise. Participants, however, may be invited to submit a contact telephone number or address if they wish to be included in any incentive scheme (e.g. free draw for prizes) that may apply to the survey.
The provision of this information will always be optional and the participants can decide to remain anonymous. The contact details will be separated from the general survey data prior to the processing of the survey data and will only be used for the purpose of selecting and informing the winning participants. All contact data will be removed when relevant accounting procedures have been completed. The survey data (with all personal contact details removed) may be retained indefinitely by the Authority to enable long-term trends in travel behaviour to be monitored. These data will be totally anonymous and the Authority will not be able to associate any individual data item with any person. Full contact details of the person in charge of the data collection exercise will be part of the information provided about the purpose of the survey.
National Transport Authority makes no warranty or representation in relation to any document that appears on this website. The contents of these pages are provided as an information guide only. They are intended to enhance public access to information about the Authority. While every effort is made in preparing material for publication, the Authority accepts no liability for inaccuracies or errors on these pages or any site to which these pages connect. Although every effort is made to ensure the reliability of listed sites this cannot be taken as an endorsement of these sites.
National Transport Authority
Údarás Náisúnta Iompair
Baile Átha Cliath 2
Tel: +353 1 879 8300
Fax: +353 1 879 8333
GDPR start date : 24th May 2018
TFI Local Link provides nationwide local public transport in rural areas were other services are limited. The services are low-cost, flexible, accessible and available for anyone wishing to travel to or from their local town, village or parish.
The aim of TFI Local Link is to address rural social exclusion and integrate local bus services with Bus Éireann and Iarnrod Éireann networks.
The two types of local bus services that TFI Local Link delivers are Door-to-Door and Regular Rural Services. Door to Door operate a pick up and drop off at your door bus service and Regular Rural Services operate a daily bus service on a fixed route and timetable.
The local bus services are managed by 15 transport coordination units, or TCUs, throughout the country operating as TFI Local Link, on behalf of the National Transport Authority. Each office manages the day to day requests and delivery of local bus services in their area. These offices open from 9am – 5pm, Monday to Friday and operate all year round except for Public Holidays.
Door to Door Routes are bus services that operate a pick up and drop off at the door services for people living in rural areas. These services are demand responsive, that is they require pre booking with your TFI Local Link office at least one hour before travelling so as to be collected at the door. Timetables are subject to change and may run daily, weekly or by-weekly. operate a pick up and drop off at the door service.
Regular Rural Services operate a daily bus service on a fixed route and timetable with reduced timetables on weekends. These local bus services connect towns, villages and parishes and are flexible, low cost, accessible public transport services for anyone wishing to travel.The timetables are designed to ensure connectivity with Bus Éireann and Iarnrod Éireann networks to facilitate passengers who wish to make onward journeys whether for education, employment, health or recreational reasons.
TFI Local Link services are available to everyone with a significant focus on providing accessible transport options for passengers. Free Travel Passes are accepted on all TFI Local link services and cash fares are payable by anyone who doesn’t have a Free Travel Pass. The Door-to- Door services are a particular feature of TFI Local Link. A pick up and drop off at the door services for people living in rural areas services offers great peace of mind to passengers who might otherwise have no way to access public transport.
An additional feature of TFI Local Link, which is helpful for many customers, is the willingness of drivers or other staff to assist. Small gestures can make a real difference to a person living in an isolated area when they are making the decision to venture out into their community.
Being able to get out and about is a vital way to stay part of the local community and to access local amenities. Local bus travel is a lifeline for many people who do not drive and very often this isn’t an option for those who live rurally or have no local bus service available to them. For others, declining mobility may be preventing them from using public transport due to needing extra assistance.
The Rural Transport Programmes mission statement is “to provide a quality nationwide community based public transport system in rural Ireland which responds to Local needs,” says Margaret Malone, Rural Transport Programme Manager. “The key priorities of the Rural Transport Programme continue to include addressing rural social exclusion and the integration of rural transport services with other public transport services,” says Malone, “The NTA in conjunction with Local Link offices will continue to identify improvements in existing services and develop appropriate new routes based on the availability of resource. Greater integration with existing public transport services between towns/ villages will also continue to be a key focus of the Programme".
“My husband passed away and my sister told me of the service, in a past lifetime I worked in Newcastle West and I always loved the shops there. I have connected with old friends in Newcastle West and Charleville and it has so changed my life”.
Mary Sheehan from Dromcollogher uses Local Link Limerick.
TFI Local Link is a development of the Rural Transport Programme (RTP) and was launched in 2007 to build on the success of its predecessor the Rural Transport Initiative (RTI).
The Rural Transport Initiative was established as a pilot project in 2002 to address issues of unmet transport in rural areas. The RTI specifically focused on responding to rural isolation and enhancing the mobility, accessibility and community participation of local people, particularly those at risk of social exclusion. Such was the success of the RTI and its successor the RTP that by 2013 1.74million passenger journeys were taken.
The RTP was selected for review under the ‘Value for Money and Policy Review Initiative’, the Governments evaluation of public expenditure programmes, in line with a commitment given at the launch of the Rural Transport Programme in 2007.
The Review was carried out by the Department of Transport Tourism and Sport and the report was published early 2012. Until April 2013, the RTP was managed by Pobal however this responsibility was then transferred to the National Transport Authority (NTA) and the NTA has been tasked with overseeing the implementation of the recommendations of this review.
The placing of the responsibility of the RTP and all integrated local and rural transport with the NTA, allows for better oversight of all state funded local and rural transport services. It enables the development of better links between local and rural transport services and national bus and rail services. It also enables the NTA to identify gaps in service provision and to fill those gaps in the most effective way.
Recommendations of the Value for Money and Policy Review Initiative detailed a plan for an organisational restructuring of the RTP. This plan concentrated on the establishment of 15 Local Link Areas of operation to local and rural transport serives in these areas.
To find out more about TFI Local Link operating in your area visit Your TFI Local Link.